Responsible Gaming

Responsible gaming at Boyle Sports on boylesportz.com means treating betting and casino products as entertainment, not a way to make money or solve financial problems. The aim of this page is to help you observe your own play, expand your understanding of potential risks, and reflect before and during gambling so that you can stay in control.

BoyleSports (UK) Limited, which operates Boyle Sports for customers in Great Britain under UK Gambling Commission licence number 39469, is committed to high standards of player protection. In line with UK law and industry best practice, we provide tools, information and support so that you can set limits, take breaks, or stop gambling altogether, and we will actively intervene where we see signs of harm.

If you feel at any point that gambling on boylesportz.com is no longer fun, you can contact our support team at care@boylesportz.com or by calling 0800 22 00 66 (UK, 24/7). Our trained staff will treat your situation confidentially and help you use the protection options described below.

Risk Awareness

Most people who bet with Boyle Sports do so for leisure. However, gambling carries financial and psychological risks, and a minority of players develop harmful patterns of play. Understanding the early warning signs helps you observe your behaviour, expand your awareness of risk, and reflect on whether you need to change how you gamble.

Signs Of Problem Gambling

• Gambling more frequently or for longer sessions than you planned, especially late at night or when alone.
• Thinking about gambling or boylesportz.com constantly, even when you are working, studying or with family.
• Chasing losses by increasing your stakes or playing riskier markets to try to "win it back".
• Spending money on gambling that you need for rent, bills, food, debts or other essentials.
• Hiding gambling from family or friends, or feeling guilty or anxious about your play.
• Borrowing money, selling possessions or taking out credit to fund gambling.
• Feeling irritable, restless or low when you try to stop or cut down.
• Letting gambling affect work, studies, relationships or other responsibilities.

Quick Self-Assessment Checklist

Read the statements below and honestly reflect on how often they have applied to you in the last 12 months:

• I gamble with money that I cannot comfortably afford to lose.
• I have tried to win back money I previously lost on boylesportz.com or elsewhere.
• I have lied to people close to me about how much or how often I gamble.
• I feel stressed, anxious or depressed because of my gambling.
• I have missed work, studies or important family events because of gambling.
• I have used overdrafts, loans, credit or someone else's money to gamble.
• When I start gambling, I find it hard to stop at the time I planned.

If you answered "yes" to any of these, especially to several statements, we strongly recommend you pause gambling immediately, use our limit and self-exclusion tools, and contact one of the specialist support organisations listed below for professional advice. This page is not a substitute for medical or psychological assessment.

Limits & Tools

Boyle Sports offers a range of responsible gambling tools on boylesportz.com to help you stay within safe, affordable limits. These tools are provided in line with the UK Gambling Commission's Social Responsibility Code and are available to all registered UK customers.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits allow you to set a maximum amount that you can deposit into your boylesportz.com account over a chosen period. We strongly recommend that you set limits based on money you can comfortably afford to lose after all essential living expenses are covered.

1. Access the limits menu: Log in to Boyle Sports, go to "My Account" → "Responsible Gambling" or "Account Limits" (section names may vary slightly).
2. Select the limit type: Choose Daily, Weekly or Monthly deposit limit. You can set one or more periods at the same time.
3. Enter your amounts: Type the maximum amount you want to allow yourself to deposit, for example:
   • Daily limit: £20
   • Weekly limit: £50
   • Monthly limit: £150
4. Confirm and save: Check the amounts carefully and confirm. The system will apply the new limits to all qualifying deposits to your account.

Important UK compliance note: Any reduction to a deposit limit generally takes effect immediately. Any increase or removal of a limit will only take effect after a cooling-off period (typically at least 24 hours) and an additional confirmation, in line with UK regulatory expectations. Boyle Sports does not allow deposits by credit card for UK customers, in line with the UK Gambling Commission ban on credit card gambling.

Time Spent Limits & Session Reminders

Monitoring the time you spend gambling is as important as monitoring how much you spend.

• Session reminders ("reality checks"): In the "Responsible Gambling" area of your account, you can set pop-up reminders (for example every 20, 30 or 60 minutes) that tell you how long you have been logged in and give you the option to stop or continue.
• Time-based limits: Where available, you can specify a maximum session length (for example 60 minutes). Once that time is reached, you will be prompted to log out or take a break before you can continue.

Short Breaks ("Time-Out")

If you want to step back from gambling for a short period, you can use the Time-Out function.

1. Log in and go to "My Account" → "Responsible Gambling" → "Time-Out" or a similarly named section.
2. Select a break period, for example 24 hours, 48 hours or 72 hours (longer options such as 7 or 30 days may also be available).
3. Read the explanation of what Time-Out means (you will not be able to place bets or play casino games during this period, but you may still be able to log in briefly to check your balance in line with our current terms).
4. Confirm your choice. Your Time-Out will start immediately or from the end of your current session, and it cannot be cancelled once activated.

Time-Out is designed as a short "cooling-off" period. If you feel you need a longer break, please use the full self-exclusion options described below or register with GamStop.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who recognise that they are at risk of, or already experiencing, problem gambling. Under UK regulations, the minimum self-exclusion period for online operators is generally six months. Boyle Sports fully supports this standard and participates in the UK-wide GamStop scheme.

Site-Level Self-Exclusion On boylesportz.com

To exclude yourself from gambling on Boyle Sports for a fixed or permanent period:

1. Access the self-exclusion section: Log in to your account and go to "My Account" → "Responsible Gambling" → "Self-Exclusion" (or similarly named option).
2. Choose the duration: Select the exclusion period that best reflects your needs. Typical options include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime/permanent self-exclusion
3. Read the conditions: Carefully review the explanation of what self-exclusion means, including restrictions on account use, re-opening conditions and any impact on outstanding bets.
4. Confirm your decision: Tick the confirmation box and submit your request. You may be asked to reconfirm via email or on-screen.
5. Receive confirmation: You will receive on-screen and/or email confirmation that your self-exclusion has been applied.

GamStop - UK-Wide Self-Exclusion

In addition to BoyleSports' own tools, all UK customers are strongly encouraged to register with GamStop, the free national multi-operator self-exclusion scheme for online gambling in Great Britain. When you register with GamStop and your registration is confirmed, UK-licensed operators (including Boyle Sports on boylesportz.com) are required to refuse you access to online gambling services covered by the scheme for the period you choose.

You can register and find further information at www.gamstop.co.uk. Registration is separate from your BoyleSports account and is managed by GamStop directly.

Consequences Of Self-Exclusion

• Account access: Once self-exclusion is active, you will not be able to log in to your boylesportz.com account to place bets or play games for the duration of the exclusion. We will take reasonable steps to prevent the creation of new accounts in your name.
• Deposits and betting: You will not be allowed to make new deposits or wagers for the duration of your exclusion.
• Withdrawals and balances: Self-exclusion is not intended to stop you from receiving money that is legitimately owed to you. If you have a remaining balance or outstanding winnings and cannot access your account, please contact us at care@boylesportz.com or by calling 0800 22 00 66 so that we can discuss appropriate arrangements in line with our Terms & Conditions and regulatory obligations.
• Irreversibility: During a fixed self-exclusion period, your account will not be re-opened under any circumstances. At the end of the period, a re-opening (if permitted) will only occur after a further cooling-off period and positive confirmation from you, and may be refused if risk concerns remain.

Important: If you feel in immediate distress or at risk of harming yourself or others, contact emergency services in the UK by calling 999, or contact emotional support services such as Samaritans on 116 123, before taking any further action on your gambling account.

Support Resources

Professional, confidential support is available if you or someone close to you is affected by gambling. Boyle Sports encourages you to combine our on-site tools with independent advice and counselling. Many of the organisations below operate 24/7 and are free to access from within the UK.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and most mobiles), 24 hours a day, 7 days a week. Language: English. Offers telephone counselling, brief interventions and referrals.
• GamCare Online Services: Live chat and moderated forums available via www.gamcare.org.uk. Language: English. Provides self-help tools and peer support.
• NHS Specialist Gambling Clinics (England and Wales): Access through your GP or via information at www.nhs.uk/conditions/gambling-addiction. Language: English. Offers structured psychological treatment.
• Samaritans (emotional support): Call 116 123 free, 24/7, or visit www.samaritans.org. Language: English. For anyone in emotional distress or at risk of self-harm (not gambling-specific, but highly relevant where gambling is linked to suicidal thoughts).

International Support Organisations

The following organisations provide support across multiple countries and languages. They are independent from Boyle Sports, and all contact is confidential.

National Self-Exclusion Schemes & Blocking Tools

• UK - GamStop: Free national online self-exclusion scheme for Great Britain. Register at www.gamstop.co.uk. Once active, Boyle Sports and other participating UK-licensed sites must prevent you from using their online gambling services for the chosen period.
• Spain - RGIAJ: Players located in Spain can consult the self-exclusion and player-protection information provided by the Registro General de Interdicciones de Acceso al Juego (RGIAJ) through the Spanish regulator's official channels. This is relevant if you also gamble with Spanish-licensed operators.
• Blocking software: Third-party apps can help you block access to gambling websites and apps on your devices. Well-known options include:
  • Gamban - subscription-based blocking software for multiple devices (see www.gamban.com).
  • BetBlocker - free blocking app offering a range of restriction periods (see www.betblocker.org).

Boyle Sports is not responsible for the operation of these third-party tools or schemes, but we strongly encourage their use as part of a comprehensive risk-reduction plan.

Support For Affected Families

• GamAnon / Gamblers Anonymous family groups: Support meetings and resources for family and friends of people with gambling problems. See www.gam-anon.org and regional GA sites for details.
• Online forums and chats: GamCare forums (www.gamcare.org.uk/forum) and Gambling Therapy family and friends groups (www.gamblingtherapy.org) allow you to share experiences anonymously.

All reputable support organisations respect your privacy and will not share your information with boylesportz.com or other operators without your consent, except where required by law to protect life or safety.

Help For Family

Gambling-related harm rarely affects only the person who gambles. Family members, partners and close friends can experience significant emotional, financial and practical stress. Boyle Sports encourages relatives to seek support in their own right and to take steps that protect their wellbeing and safety.

Talking To Someone About Their Gambling

• Choose the right moment: Talk when the person is sober, not currently gambling and relatively calm. Avoid confronting them immediately after a loss or argument.
• Use "I" statements: Focus on how their gambling affects you (for example, "I feel worried when..."), rather than accusing or blaming.
• Stay factual and specific: Refer to concrete examples, such as missed bills or broken promises, rather than general criticism.
• Encourage professional help: Suggest contacting GamCare, an NHS gambling clinic or another specialist service together.
• Set clear boundaries: Decide what you can and cannot do (for example, not lending money for gambling, controlling access to joint accounts) and communicate these calmly.

Support Resources For Families

• GamCare family support: Information and tools specifically for affected others, including forums and live chat, at www.gamcare.org.uk.
• Gambling Therapy - Friends & Family: Dedicated support area with forums and online groups at www.gamblingtherapy.org.
• GamAnon: Self-help groups for family members of problem gamblers. Information at www.gam-anon.org.

Recommended Next Steps

• Encourage the person to use Boyle Sports tools such as deposit limits, Time-Out or self-exclusion, and to register with GamStop.
• Seek a professional assessment through your GP or an NHS gambling clinic; ask about cognitive-behavioural therapy (CBT) and other evidence-based treatments.
• If there is immediate risk of harm or violence, contact emergency services (999 in the UK) or the police. For emotional crises, contact Samaritans on 116 123.
• Protect joint finances where necessary (for example, by changing online banking passwords, limiting access to joint credit, or seeking independent debt advice).

Operator's Commitment

BoyleSports (UK) Limited, headquartered in Dundalk, Ireland and operating Boyle Sports for UK customers under UK Gambling Commission licence 39469, is required by law and by the UKGC's Licence Conditions and Codes of Practice to monitor customer activity and intervene where there are indicators of harm. We use a combination of automated systems and trained staff to observe behaviour, expand our understanding of risk patterns, and reflect on whether customer interaction is needed.

Internal Risk-Check Procedures

• Behavioural monitoring: We review data such as deposit frequency and amounts, betting patterns, session length, use of multiple payment methods, declined deposits and account changes to identify unusual or high-risk activity.
• Affordability and financial vulnerability indicators: In line with regulatory guidance as of January 2025, we may look for signs that your gambling could be inconsistent with ordinary affordability (for example, very high net losses, significant spikes in spending, or activity that suggests the use of borrowed funds).
• Use of responsible gambling tools: We consider how often and in what way you use deposit limits, Time-Outs and self-exclusions, and whether you frequently undo or increase limits after short periods.
• Multi-channel view: Where applicable under UKGC rules, we may take into account both online activity on boylesportz.com and relevant information from our UK retail betting shops.

Proactive Contact And Interventions

Where our systems or staff identify potential risk, we may take one or more of the following steps:

• Targeted safer gambling messages: We may display pop-up messages on the site or send emails/SMS encouraging you to review your gambling, set limits or take a break.
• Direct contact: Our customer care or responsible gambling teams may contact you by email, on-site message, live chat or telephone to discuss your gambling and offer support.
• Requests for information: We may ask you to provide additional information or documentation (for example, evidence of income or source of funds) to help us assess affordability.
• Account restrictions: In some cases, we may reduce your ability to deposit or bet, impose limits, place your account under review, or suspend or close it where we believe this is necessary to protect you or comply with our regulatory obligations.

These measures are taken to protect you and to comply with UK law. Our decisions are guided by the duty to prevent harm, and we may maintain restrictions even if you disagree, where we reasonably believe that continued gambling would present an unacceptable risk.

Boyle Sports also works with an independent Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS), accessible via www.ibas-uk.com, for eligible unresolved disputes. This is separate from problem-gambling counselling but may be relevant where you disagree with how we have handled your account under responsible gambling rules.

Updates

UK gambling regulation and best practice standards continue to evolve. BoyleSports (UK) Limited regularly reviews and updates the responsible gaming measures on boylesportz.com to ensure ongoing compliance with the UK Gambling Commission's requirements and to reflect emerging research on gambling-related harm.

• How we will notify you: When we make significant changes to our responsible gambling tools, policies or this page, we may:
  • Send you an email to the address registered on your Boyle Sports account.
  • Display a notice, banner or pop-up message when you log in.
  • Update the information on this page and, where appropriate, refer to it from our Terms & Conditions or Responsible Gaming section.
• Where to find the latest version: The most up-to-date version of this Responsible Gaming page will always be available on boylesportz.com. We recommend that you review it periodically.

Regulatory status note: Our UK licence information is published on the UK Gambling Commission register at gamblingcommission.gov.uk/public-register/business/detail/39469. Licence status and regulatory guidance referenced here are based on information verified as of January 2025 and may be subject to change by the regulator.

Last updated: 20 January 2026.

Contact & Feedback

If you have questions about responsible gaming, wish to request support, or want to provide feedback on our safer gambling measures, you can contact our dedicated team using the channels below. All contacts are treated confidentially and in accordance with our Privacy Policy.

• Email - Responsible Gaming & Customer Care: care@boylesportz.com (primary support email for UK customers; monitored 24/7).
• Telephone - UK Support Line: 0800 22 00 66 (toll-free from most UK landlines and mobiles; available 24/7, average hold time approximately 3 minutes as of January 2025).
• Live Chat: Access our 24/7 live chat via the help or support section when logged in to boylesportz.com (availability may vary during maintenance or exceptional events).

You may also use the following feedback form to request self-control assistance or to share comments on our responsible gambling tools:

Responsible Gaming Feedback & Support Request

Full name (as on your account):


Email address registered on boylesportz.com:


Topic:
Setting or changing limits Time-Out or short break Self-exclusion / GamStop Account review / safer gambling concern General feedback on responsible gaming

Your message (please include any relevant details, but do not share passwords or full card numbers):


Submit request

Please note that the form above is provided for illustrative and internal integration purposes. If you need urgent help with problem gambling, contact one of the specialist organisations listed in the Support Resources section and consider immediately using Time-Out, self-exclusion and GamStop to block access to gambling.